Carbon offers a new category in our Support Tickets section labeled as Request New Library Assets where users can post their requests.
Typical turn around is currently a month for standard priority fixture requests. We offer priority fixture build service for a fee with a 7 day or less turn-around for mission-critical projects. For standard priority requests with no fee, use the link below. For priority requests please contact sales@imaginary-labs.com
To Submit a Library Asset Request
View the Ticket submission form
- Ensure you input a correct email address: This allows our support team to follow up.
- Select options:
- Product: Carbon Plugin
- Request Type: New Library Asset Request
- Fill out asset details:
- Model
- Manufacturer
- Urgent requests (optional): Our support team will be in touch about expedited options.
- Provide a brief summary:
- In the subject line, summarize your request
- The description field should be used for specifying fixture modes and other additional details
Ensure that the highlighted options are set correctly for the library lines to appear