Troubleshooting

I am not seeing an artnet or SACN connection!

1. Confirm you have an active artnet or SACN stream using a tool such as The Artnetominator  or SACN View
2. These tools should be closed when you start unreal, as these protocols sometimes need exclusive port access
3. Confirm the network connection being used has no firewall enabled.

I can't see the Light or Beam!

1. First make sure that your DMX Connection is activated and you can see fixtures pan and tilt.
2. If you can't see the light hitting surfaces, Check Engine Scalability Settings:
   • Shadows must be set to medium or up for our light functions
3. Check your exposure settings to see if you see standard moving spotlights in unreal
4. If you can't see a beam, check collisions on the meshes in your scene. If the beam shadow mode is set to "Occlusion", collisions are used to detect when a beam hits an object and cuts the beam.

DMX Data is paused when trying to record using Sequencer!

• To ensure proper functionality, DMX recording must always be done in Play mode. Remember to switch recording modes only when Play mode is stopped.

Low FPS when not in viewport

• Editor Preferences: “Use Less CPU in background” → uncheck

License and/or DMX status remains red after activating license

• Delete sessions file in

  %localappdata%\CarbonForUnreal

• Delete SaveGames folder in

  <projectRoot>\Saved

Issues with sequencer tracks/ Crashing on sequencer recording

• Make sure level has world partition disabled
  • If enabled, create a new blank level (not open world)
• Make sure that fixture names do not have special characters (*, %, #)
• Ensure that all fixtures are uniquely named